Introduction
Welcome to Best Friend Coffee Co.'s Privacy Policy. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy policy or our practices with regard to your personal information, please contact us at tyler@bestfriendcoffeeco.com.
This privacy policy describes how we might use, process, and store your information when you use our website, purchase our products, or engage with our services.
Information We Collect
We collect various types of information for various purposes to provide and improve our service to you.
- Personal Identification Information: This includes but is not limited to your name, email address, phone number, and any other contact details you might provide us.
- Usage Data: We collect information on how the services are accessed and used. This usage data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, our service pages that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
- Financial Information: We collect financial information necessary to process payments if you make purchases.
- Interaction Data: We keep records of your interactions with us, including any communication through emails, calls, or our chat service.
How We Collect Data
- Direct Collection: You directly provide us with most of the data we collect. We collect data and process data when you:
- Register online or place an order for any of our products or services.
- Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
- Indirect Collection: We also receive data indirectly from the following sources:
- Our websites use cookies and similar tracking technologies to track the activity on our service and hold certain information. Analytics tools are also used to collect data that helps us understand how you use our website and services.
Use of Data
Your information allows us to offer services like:
- Providing, operating, and maintaining our services.
- Improving, personalizing, and expanding our services.
- Understanding and analyzing how you use our services.
- Developing new products, services, features, and functionality.
- Communicating with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
- Sending you emails.
- Finding and preventing fraud.
Sharing and Disclosure of Data
We only share and disclose your information in the following situations:
- With Consent: With your explicit consent or at your direction.
- Third-Party Services: We use third-party services like HubSpot CRM to manage our customer relationships. These services are bound by their privacy policies and data processing agreements that comply with global standards.
- Legal Requirements: We may disclose your information where required to do so by law or subpoena.
Data Security
We value your trust in providing us your Personal Information, thus we strive to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Your Data Protection Rights
Under data protection laws, you have rights including:
- Access: You have the right to request copies of your personal data.
- Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
- Deletion: You have the right to request that we erase your personal data, under certain conditions.
- Restriction: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Objection: You have the right to object to our processing of your personal data, under certain conditions.
- Consent Withdrawal: Where we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time.
Managing Your Preferences
You can manage your preferences and opt out of receiving certain communications from us by following the unsubscribe link or instructions provided in any email we send.
Third-Party Links
Our service may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us at tyler@bestfriendcoffeeco.com.
